Job Center Staff Training

Job Center Staff Training

The Division of Employment and Training (DET) and the Division of Vocational Rehabilitation (DVR) support the professional development of all workforce development staff, the public, and employers for the purpose of improving the employment outcomes of individuals with disabilities. The DVR provided consultation in the provision of the Disability-related Training Series.

These online courses are free of charge. Some courses require registration through the Learning Center of Wisconsin.

Training goals include:

  • Increase awareness of disabilities
  • Increase staff skills in working with job seekers with disabilities
  • Improve employment outcomes of individuals with disabilities

DWD-sponsored Training

Instructions for Using Learning Center for Wisconsin

Click the + for details on registration and navigation.

1. If you do not have an account for Learning Center for Wisconsin or JCW, create one

Use this link if you need to create an account. If you have an existing account on, use those log in credentials.

2. Log in to Learning Center for Wisconsin

Use this link to log in.

3. Use a keyword search to find the training

Use keywords found in the training title to search for, select, and request the training.
Keyword search box.

4. Check your email for instructions from the DWD Learning Center for Wisconsin

Follow the instructions from Learning Center for Wisconsin to access the training.

If you experience problems during the registration process, contact

Disability-related Training Series

Registration is required for access to the modules. Follow the applicable instructions above.

Click the + for details about the modules.

Disability Awareness & Etiquette

Disability etiquette sets a respectful tone when communicating with individuals with disabilities. This module expands etiquette related to mobility issues and considers, also, etiquette for disabilities in general, including invisible disabilities. The following audiences may find this module useful: employers, workforce development staff, and the public.

| Learning Center of Wisconsin access | Cornerstone access |

Learning Disabilities

Learning disabilities (LD) are frequently misunderstood. This module provides an overview of LD, explains the major types of LD, and provides ideas for accommodating them. The following audiences may find this module useful: workforce development staff, employers, and the public.

| Learning Center of Wisconsin access | Cornerstone access |

Assistive Technology Software on the Job Center of Wisconsin Computers

Job Center of Wisconsin computers have built-in software to increase accessibility for individuals with disabilities. This module contains step-by-step guides on how to open, use, and adjust the software. Also included is a brief section on coaching jobseekers. This training is most appropriate for Job Center staff members who assist job seekers on computers.

| Learning Center of Wisconsin access | Cornerstone access |

How Disabilities Can Affect Job Seekers

Disabilities can impact job seekers in differing degrees. The module provides basic information about disabilities, discusses the most common barriers to employment, and explains how staff can encourage self-advocacy and resilience. Audiences who may find this training useful are workforce development staff and the public.

| Learning Center of Wisconsin access | Cornerstone access |

Other DWD-sponsored Training

Hmong Cultural Awareness and Sensitivity

This training expands awareness among Job Center staff, service providers, and employers about the obstacles of multiple barriers, including refugee status, cultural issues, and disabilities, to Hmong's employment. The training describes Hmong's perceptions about and experiences with disabilities, emphasizing how to provide more culturally sensitive and effective vocational services and employment supports to individuals of Hmong ethnic background. This presentation provides a historical background of Hmong former refugees in the U.S., including their immigration to and resettlement in Wisconsin. It discusses common cultural and linguistic issues that Hmong persons experience on a regular basis.

| Learning Center of Wisconsin access | Cornerstone access |

Training Sponsored by Others

No registration required.

Trauma-Informed Care for Women Veterans Experiencing Homelessness: A Guide for Service Providers

This training was developed by the Women's Bureau of the US Department of Labor. It is most appropriate for workforce development staff who work with veterans and the families of military members. Beyond the title, the information can be extended to victims of abuse, non-homeless individuals, and men who have experienced similar trauma. Go to Trauma-Informed Care training.